This Practical Guide from the Substance Abuse and Mental Health Services Administration provides key considerations for guiding people in the appropriate use of the 988 Suicide & Crisis Lifeline and 911 emergency numbers. It offers practical steps for integrating crisis care into daily practice, real world scenarios, sample scripts, and de-escalation techniques.
Download a pdf to print here > https://library.samhsa.gov/sites/default/files/988-vs-911-practical-guide-pep24-06-009.pdf
